AE66 Privacy Policy — Our Commitment to Protecting Malaysian Players' Data

1. Introduction & Scope of This Policy

This Privacy Policy is published by the AE66 and applies to all players who register, access, or use any services offered through our official website. AE66 operates as an online Sports Betting and casino platform serving Malaysian players exclusively.

We understand that personal information is sensitive, and we take this responsibility very seriously. This policy is written in plain, straightforward language — not confusing legal jargon — so that every Malaysian player can truly understand how their data is handled at AE66.

This policy applies to all data collected through the AE66, the mobile platform, communications via email, Live Chat and any other channel you use to interact with us. It does not apply to third-party websites or services that may be linked within our platform.

2. Types of Personal Data We Collect

AE66 only collects data that is strictly necessary to provide a safe, fair, and responsible service. The data we collect falls into several categories:

Account Registration Data:

• Full name as stated on your Malaysian identity card (MyKad)
• An active, reachable email address
• An active Malaysian mobile phone number
• Date of birth (for 18+ age verification)
• Passwords stored in hashed form that cannot be read

Financial & Transaction Data:

• Account name and e-wallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) used for deposits and withdrawals
• FPX bank account details (bank name, account holder name) — your full account number is never stored on our servers
• Deposit, withdrawal, betting, and winnings history within your account AE66 you
• Transaction records required for financial compliance and internal auditing

Usage & Technical Data:

• The IP address of the device used to access the platform
• Device type, operating system and web browser version
• Login session data including time, duration, and in-platform activity
• Cookie information and platform preference settings you have configured
• Communication logs with the customer support team AE66

3. How We Use Your Data

The data we collect is used solely for legitimate purposes directly related to the provision of our services AE66 to you. The primary purposes are as follows:

• Account Management: Creating and maintaining your account, processing logins, updating information, and ensuring your account's security on the platform AE66.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as withdrawals to your preferred payment method, securely and on time.
• Identity Verification (KYC): Verifying that you meet the minimum age requirement of 18 years and confirming your identity for financial security and regulatory compliance purposes.
• Betting Services Provision: Displaying up-to-date odds for the Malaysia Super League, EPL, badminton, cricket and other sports; recording bets; calculating and paying out winnings; and automatically crediting the daily 1.2% rebate.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical or financial account assistance AE66 via Live Chat or email.
• Security & Fraud Prevention: Identifying and investigating suspicious activity, preventing bonus abuse, account hacking, money laundering, and any misuse of the platform.
• Service Communications: Sending important account notifications, promotions you qualify for, terms updates, or security alerts via email or SMS.
• Responsible Gaming: Monitoring usage patterns to identify players who may need responsible gaming support and proactively reaching out to them where necessary.
• Platform Improvement: Analysing aggregated usage data (non-personally identifiable) to understand usage patterns and improve the platform experience AE66.

AE66 does not use your personal data for purposes beyond those listed above without first obtaining your additional consent. We do not carry out automated profiling that makes significant decisions about you without human involvement.

4. Data Sharing with Third Parties

AE66 does not sell, rent, or share players' personal data with third parties for marketing purposes under any circumstances. Data sharing only occurs in very limited situations to support the delivery of services to you:

• Licensed Payment Providers: Minimum transaction data necessary to be shared with payment processors such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and Malaysian banks to process your deposits and withdrawals. All such providers are subject to strict confidentiality agreements.
• Casino Game Providers: Game session data required for operation is shared with licensed casino software providers such as Evolution Gaming, Pragmatic Play, SA Gaming, and other technology partners to ensure games run correctly and results are recorded accurately.
• Identity Verification Providers: Where KYC verification is required, minimum identity information may be shared with licensed third-party verification services in Malaysia only.
• Legal Requirements: AE66 may be required to disclose certain data to Malaysian authorities if directed to do so by a court order, writ or lawful directive from an authority with jurisdiction. We will notify you of any such disclosure where permitted to do so by law.

5. Cookies & Tracking Technologies

AE66 uses cookies and similar tracking technologies to ensure the platform runs smoothly and to deliver a better experience for Malaysian players. We use several types of cookies:

• Essential Cookies (Required): Required for core platform functionality — login, game sessions, account security, and language preferences. These cookies cannot be disabled as they are essential to platform operations AE66.
• Functional Cookies: Saving your preferences such as display language, preferred betting limits, and interface settings so you do not have to reconfigure them every time you log in to AE66.
• Analytics Cookies: Collecting anonymised usage data to help us understand which parts of the platform are most used and where improvements are needed. This data cannot be linked back to any specific individual.
• Security Cookies: Used to detect suspicious login attempts, identify unrecognised devices and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the platform AE66 on your device. For mobile browsers, cookie settings can typically be found under Settings > Privacy or Settings > Website in your browser menu.

6. Data Security Measures

AE66 continually invests in security infrastructure to protect players' personal data. The technical and organisational security measures we have implemented include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers AE66
• Encryption of sensitive data at the database level for data at rest
• Two-factor authentication (2FA) available for all accounts AE66
• Round-the-clock 24/7 real-time security monitoring by a dedicated security team
• Regular penetration testing by independent cybersecurity firms
• Strict role-based access controls — each staff member can only access the data necessary for their specific duties
• Mandatory security training for all staff AE66 that handles player data
• Tested incident response procedures to ensure a swift response in the event of any breach

7. Data Retention & Deletion

AE66 retains personal data only for as long as necessary for the identified purpose. Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active with AE66. If an account has been inactive for 24 consecutive months, we will contact you before taking any action.
• Financial Transaction Records: Retained for seven (7) years from the date of the transaction, in accordance with applicable financial and tax regulatory requirements in Malaysia.
• Support Communication Logs: Retained for two (2) years for quality control and dispute resolution purposes.
• KYC Verification Data: Retained for five (5) years after account closure in accordance with applicable anti-money laundering (AML) compliance requirements.
• Anonymised Analytics Data: May be retained indefinitely as it cannot be linked to any specific individual following the anonymisation process.

Once the retention period expires, data is securely deleted or anonymised using procedures that ensure it cannot be recovered. Deletions are carried out on a regular schedule as part of our internal data management practices AE66.

8. Your Rights as a Data Subject

As a player AE66, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@ae66.link and clearly state your request:

All data rights requests should be submitted to support@ae66.link with the subject line "Privacy Rights Request — [Your Full Name]". We are committed to providing an initial response within three (3) business days and resolving the request within 30 business days of receipt.

9. Protection of Children's Data

Platform AE66 is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data of children under the age of 18.

If we discover that data from a minor has been collected without our knowledge — for example, through the provision of false information during registration — we will take immediate action to delete that data and close the account in question. AE66 uses an automated age verification system along with manual checks to minimise this risk.

Parents or guardians who discover that a child under their care has registered an account at AE66 are urged to contact us immediately at support@ae66.link so that appropriate action can be taken without delay.

10. Changes to This Privacy Policy

AE66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. The notification process for significant changes is as follows:

• Email notification to all players with an active account at AE66, with at least 14 days' notice given before significant changes take effect
• A pop-up notification upon your next login requiring you to confirm that you have read the latest version
• A clearly displayed "Last Updated" date at the top of this page

For minor changes that do not materially affect your rights — such as spelling corrections, language clarifications, or contact information updates — we may not send a separate notification, but we will always update the date on this document. Your continued use of the AE66 after any changes take effect constitutes your acceptance of the updated terms.

11. Contact Us on Privacy Matters

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way AE66 handles your personal data, we encourage you to contact us directly:

• Privacy Email: support@ae66.link — please use the subject line "Privacy Inquiry" so your message is routed to the right team
• Live Chat: Available 24/7 within the platform AE66 for general privacy inquiries — response within 30 seconds

For data protection complaints that cannot be resolved through our internal channels, Malaysian players have the right to lodge a complaint with the relevant data protection authority in Malaysia in accordance with applicable legislation.

We value every piece of feedback that helps us improve our privacy practices. Your trust in AE66 is something we take seriously, and we are committed to continuously improving how we safeguard your personal information.